Our after-sales portal is available exclusively to customers who have completed purchase verification. Log in with your credentials to submit a support request.
Don't have an account yet? Contact us after your purchase — we'll verify your order and send your login credentials by email.
A simple 5-step process to get your issue resolved
Use your customer credentials (email + password) sent by our team after purchase verification.
Fill in your product model, describe the problem, and select an error code if shown on the display.
Upload a video of the unit running and a photo of the controller display. This helps us diagnose faster.
Our technical team reviews your ticket, analyzes the evidence, and diagnoses the root cause.
We send the diagnosis, solution steps, and replacement decision directly to your email.
Select the matching error code when submitting your request
Communication Fault
Controller not communicating with the unit
High Pressure Protection
Triggered by blocked condenser or refrigerant overcharge
Low Pressure Protection
Refrigerant leak or blocked filter
Compressor Overload
Overcurrent protection triggered
Low Voltage Protection
Battery voltage too low to operate
No Error Code
Unit not cooling, making noise, or other issues
Your product model (VS02 PRO or VX3000SP)
Error code shown on the controller display (if any)
A short video (30–60 sec) showing the unit running and the problem
A clear photo of the controller display showing the error code
A description of when the problem occurs and how long it has been happening